Outlook for Tourism Employment
Yasmin King - CEO – SkillsIQ Limited
Recent analysis and industry consultation indicates that the tourism sector is, and will continue to be, impacted by a number of challenges and opportunities, including:
- heightened customer expectations driving more personalised service;
- increased demand for cultural experiences and interaction with local Indigenous cultures; and
- licensing and regulation issues caused by disparity of requirements across State and Territory jurisdictions.
In addition to broad challenges and opportunities, the sector has identified the following factors as having direct impact on the composition and skills needs of the workforce:
- issues with the attraction and retention of employees, particularly in regional and remote locations;
- the impact of seasonality on the availability of workers;
- difficulties in finding employees with the required skills; and
- Australia’s ageing population and workforce.
There are a number of skills that are seen to be of critical importance to the future workforce in the tourism sector. Technology and digital literacy, sustainability -
both environmental and economic, along with risk and crisis management skills and basic business skills such as financial, human resources and management skills will be
required if the industry is to continue to grow and meet 2020 targets and beyond.
SkillsIQ supports the Tourism, Travel and Hospitality Industry Reference Committee responsible for ensuring nationally recognised tourism, travel and hospitality qualifications
deliver the skills and knowledge required to equip these sectors with a highly skilled workforce, both now and into the future.